Century Live Teller (ITM)

Introducing Our New Interactive Teller Machines (ITMs)

Experience the future of banking with Century Bank and Trust Live Teller!

Starting December 16, our new Interactive Teller Machines (ITMs) will be live at our Coldwater East and Three Rivers locations. 

An Interactive Teller Machine combines the convenience of an ATM with the personal touch of a live teller via video chat. It's like having a branch that you don't have to get out of your car for, offering you more flexibility for your banking needs.

  • Save Time

    • Skip the lines inside the branch.

  • Personalized Service

    • Interact with real people who know you and your community.
    • Receive assistance tailored to your specific needs.

  • Enhanced Convenience

    • Accessible in drive-thru lanes and external kiosks.
    • Combines multiple banking services in one place.

  • Visit an ITM Location

    • Available at East Branch and Three Rivers starting December 16.

  • Touch the Screen

    • Initiate a session with a simple tap during operating hours.

  • Connect with a Teller

    • Choose to speak with a live teller or use standard ATM functions.

  • Complete Your Transaction

    • Follow on-screen prompts or get guidance from the teller.
We're expanding our ITM services! Additional machines will be installed at our other locations throughout January and the first half of February. Stay tuned for more updates and promotions as we bring this exciting technology to a branch near you.
We're here to help! Contact us or speak with any of our staff members during your next visit for more information about our Interactive Teller Machines.

ITM FAQs

  1. What is an ITM?
    An Interactive Teller Machine (ITM) is an advanced ATM that allows customers to interact with a live teller via video chat if they chose to, offering a wider range of banking services than traditional ATMs.
  2. What services can customers perform at an ITM?
    Customers can perform most transactions that are available inside the branch, such as:
    • Depositing checks and cash
    • Withdrawing specific denominations $1, $5, $20, $50
    • Making loan payments
    • Transferring funds between accounts
    • Speaking with a live teller for account inquiries or assistance
    • Cashing checks with exact change
  3. What are the hours of ITM teller service?
    Century ITMs will be available 24x7 when utilized as an ATM. The Video Teller option will be available Monday through Friday 8:30 am to 5:00 pm at the beginning with the potential to offer extended teller hours in the future.
  4. Will customers still be able to use it as a regular ATM?
    Yes, customers can use the ITM as a traditional ATM for quick transactions like withdrawing cash, depositing checks or cash, and checking balances.
  5. How secure is an ITM?
    ITMs are secure and utilize encrypted communications for transactions. The live tellers are employees of Century Bank and Trust and follow strict security protocols to protect customer information.
  6. Are there any fees associated with using the ITM?
    There are no additional fees for using the ITM services beyond standard ATM or banking fees.
  7. Will this replace in-person tellers in the branch?
    No, ITMs are designed to complement in-branch services, providing more convenience to customers.
Hesitant to use the ITM?
We assure our customers ITMs offer the same services as in-person tellers, and should be viewed as a virtual drive through intended to increase efficiency in supporting their banking needs.